Studio Page


Studio Policy


  • Devices:
    • Laptops & tablets are best for online sessions. Smartphones will work if another option is not possible but is not ideal long term.
    • Please make sure devices are plugged into a power source or fully charged.
    • Devices should sit on a stable surface (i.e. music stand, table, chair, etc). A floor stand also works.
  • Internet connection:
    • For the best internet connection, an ethernet cable is recommended (Plugged directly from your router to computer). Otherwise, Wifi should work just fine.
    • Please reduce or eliminate background noise & pause other online streaming, downloads or uploads temporarily that may affect internet bandwidth
  • Audio & video:
    • Video: Make sure you check that the keyboard and hands are clearly in view. Also, please check for sufficient lighting.
    • Mute: Please mute microphone when not playing / speaking during Studio Class & Recitals; Unmute to play / speak
    • Headphones: Use headphones to reduce feedback between device speaker & microphones when listening (Optional)
    • Microphone: May be used to enhance audio quality (Optional)
  • Tech support:
    • Please reserve 5-10 minutes for set up & troubleshooting before lessons & events.
    • Expect occasional screen freezes (and audio echoes). If this happens, give the video a few seconds to unfreeze. If sound also stops, please leave and join the call again.
  • Recordings:
    • Lessons may be recorded for student reference & practice purposes.
    • In the case of technical difficulties, instructor may ask students to record & send video-audio recordings for review & feedback; Lesson may also be rescheduled.
  • Shared Google Folders:
    • Weekly lesson notes, recordings & other shared material is available in individual Shared Google Folders. Please check weekly for updates.
  • Homework:
    • Please send written homework before lessons for review. Reading theory homework held up to device cameras is possible but not ideal.
  • Platforms:
    • Lessons (Zoom): Personalized link & recurring meeting information will be provided.
    • Group Events (Zoom / YouTube): 
      • Specific link invitations will be emailed for each event
    • If using more than one device in the same household, please turn off device speakers when performers are performing to reduce feedback (if in the same or adjacent room). Using more than one device in the same household may affect internet bandwidth and viewing experience.
  • Other:
    • Skype: Skype is available as a browser extension or downloadable app. The downloadable app is recommended.
    • My Skype info: Pasadena Piano Studio / allisonchupiano@gmail.com
    • Google Hangouts, FaceTime & More